Job Description :
Associate Product Specialist
Location : Durham, NC (locals Preffered)
Only on W2

RESPONSIBILITIES
Provide level 3 support for internal and external end users for PC and serversInteract with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems.
Communicate IT issues to business units at various levels of seniority.
Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups.
Coordinate validation activities related to the deployment of business applications.
Coordinate with internal and external service providers in the area of incident, problem, and change management,
Capacity planning and troubleshooting, representing the interests of supported business groups.
Work closely with customers to identify business requirements and opportunities in relation to IT systems and services.
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Assist in the production of the data model and the system''s architecture.
Assist in the selection of hardware and software including due diligence activities.
Maintain knowledge of the IT industry, analyse the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.

All responsibilities are essential job functions unless noted as nonessential (N
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Solid technical background and experience related to
o Argus Safety
o Argus Insight
o Analytics
o BIP / OBIEE reporting
o E2B
o Oracle SQL and PL/SQL
Possesses fine-tuned analytical skills and/or programming experience
Relational database experience
Strong PC-based troubleshooting skills
System deployment/implementation expertise specifically related to Argus Safety and relevant integrations
Possesses solid written and verbal skills
Possesses leadership and mentoring skills

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelor''s degree in Information Management or business related fields preferred
5 years business experience; or equivalent combination of education, training and experience
PHYSICAL REQUIREMENTS
Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Extensive use of keyboard and mouse requiring repetitive motion of fingers and wrists
Regular sitting for extended periods of time

ADDITIONAL REQUIREMENTS
May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
Is Worker''s position Full-time or Part-time
Full-time
Do you have a candidate already identified for this position?
No
Depending on performance, is there a possibility that they will convert to a full time employee?
Yes
Worker Location - Home based or Quintiles Site?
Office Based
What are the three most important qualifications?
1) Argus Safety Experience
2) Experience with SQL/Oracle
3) Experience with E2B