Job Description :
Project Team to learn the customer’s business and their requirements for the project.
Testing the system per the requirements and logging defects into our defect tracking system.
Good verbal, written communication and organizational skills, along with interpersonal skills that allow for collaboration across a diverse group of people.
Develop and maintain user manuals and guides for training purposes as well as internal support documentation.
Update our Knowledge Base with end user and internal support documentation with the mindset of sharing your knowledge with team members and clients.
Train end users on how to use the system.
Proven ability to develop user manuals and troubleshooting guides.
Experience training end-users on software applications. Major plus training on WCS, WES or WMS.
Extensive experience working in a Warehouse Distribution environment, including automated systems such as conveyors, AS/RS, etc.
Experience with system startup is highly preferred.
Travel to client sites for various reasons such as project start-up, testing, training, upgrades, physical inventory, etc. Approximately 20% per year.
Provide SME assistance to the Support team when issues are escalated, especially those deemed critical. This could be after normal business hours.
Test defect fixes and enhancements as assigned.