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Job Description :
Title: Application Support Engineer(eDiscovery system)
Location: New York, NY 10045
Duration: 6 Months

Qualifications
Experience supporting the Veritas eDiscovery System or similar eDiscovery platform (e.g. LexisNexis, LAW PreDiscovery, Encase Ediscovery, etc and attorneys or legal business areas
Strong server administration of Windows Server 2012
Good understanding of application, middleware and database interactions and connectivity
Experience supporting Web servers and applications
Ability to work independently to meet goals and objectives with minimal supervision
Team player with excellent consultative and communication skills, and the proven ability to work effectively with clients, IT management and staff, vendors and consultants
Strong problem solving and time management skills
Ability to continually triage assignments, manage conflicting priorities and accept changing deadlines
Ability to work well under pressure, responding to critical requests calmly and efficiently
Exceptional interpersonal skills and a demonstrated ability to form and maintain effective working relationships at all levels and across reporting lines;
Discretion in handling confidential or sensitive information

Critical Skills
Experience supporting eDiscovery systems and processes
Microsoft Windows Server 2012 administration

Preferred Skills
Experience with Veritas’s eDiscovery System
Familiarity of Application programming languages and Web technologies
Strong verbal and written communication skills
Knowledge of the ITIL methodology for Change, Incident and Configuration management

Responsibilities
Provide IT support of entire eDiscovery lifecycle from legal hold and collections through analysis, review, and production
Support initial case load, export and final production
Configure and monitor eDiscovery load, caching and production jobs
Candidate will work with vendors, developers and business areas to deploy, maintain, and configure custom applications and build new environments as required.
Provide technical solutions to automate processes or functions to improve business operations
Develop corresponding operations and support procedures for application operations
Continually monitor and fine tune application infrastructure to assure optimal performance, availability and utilization of resources
Develop and continually refine restore or recovery procedures for errors impacting application operations
Report to managers and supervisors, advising performance as related to application operations and escalate issues per policy to higher tier support resources and management as necessary
Administer and enforce IT standards and processes
Support and provide insight into contingency planning initiatives
Provide after-hours problem escalation coverage, as necessary
Install patches and updates, determine impact on applications
Work directly with customers on issues
             

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