Job Description :
Job Position: Application Support Engineer


Job Description:
Biogensys is seeking for Application Support Engineer to provide support on Scientific applications. Act as a system administrator of scientific applications and involve in operational activities.

Technical Skills Required:
Programming / Coding: PL/SQL, PowerShell, shell scripting
Operating systems: Windows Server Administration, UNIX / Linux
Middleware: IIS Administration, Jboss Administration, Apache Administration

Education
Master’s degree in Chemistry or Biology

Work Experience:
3 to 4 years of experience in laboratory operations, LIMS administration or equivalent scientific applications
Work Experience in GxP Laboratory environment and data analysis.
Work Experience in Major Laboratory Information Management Systems [Waters SDMS, Thermo Fischer LIMS, TOPATZI Animal Management System, Lab Vantage LIMS]
Strong experience in computerized laboratory system compliance and validation.
In-depth knowledge of FDA and European compliance regulations and GAMP guidelines applicable to computer system validation
Development and maintenance of instrument interfaces for data entry into Laboratory applications.
Familiar with off-the-shelf, configurable, and custom-developed applications

Job Duties:
Support Implementation, analysis and administrate of scientific applications.
Understand and refine critical business issues and to be able to strategically position the Informatics solutions to our customers.
Tracks, troubleshoots and resolve application related issues. Analyze error/fault messages and questions. Answer questions, clear faults, propose solutions and/or arrange appropriate measures to be taken, involve experts.
Liaise with customer groups and dedicated other IT functions to optimize user support. Ensure close collaboration with appropriate system owners and key stakeholders in business
Ensure proper implementation of global standards, policies and regulatory compliance (GLP & GCP Creation and maintenance of GxP related documents.
Ensure all customer (internal and external) issues relating to the scientific application are managed effectively and efficiently in a timely manner.
Responsible for the overall administration of the laboratory computer systems including user management, software updates and maintaining the validated state.
Participate in business workflow validation, system qualification and maintenance associated with scientific applications
Handle standard Service Requests and perform User Administration for various scientific applications.
Support test, Computer System Validation and roll-out activities within planned change control and maintain relevant documentation based on the application/business expertise.