Job Description :
Location is Durham
Six months

We just had a decline on this role and back open. See attached.

We are in search of a Senior Application Support Engineer at Fidelity Investments. This position will be based in Durham, NC.
This group is looking for a highly motivated, application support engineer to join its dynamic, globally distributed team of IT professionals responsible for the development, support and maintenance of Fidelity''s DC participant record keeping services platform at its Durham, North Carolina site.
The DC participant record keeping services platform houses complex business logic and serves millions of Fidelity''s DC customers with their inquiry & transactional requests via various contact channels including web, automated voice and customer service representative assisted.

The team is responsible for a number of business critical applications based on disparate technologies (primarily Microsoft based) including C#/.NET, C++, ATL/COM, XML/HTTP, SOAP web services, ASP.NET, VB6, SQL Server. Knowledge of release engineering is a plus.

Primary Responsibilities
Provide Level 3 application support
Participant in a on call rotation
Troubleshoot issues and conduct root cause analysis
Resolve escalated issues with a sense of urgency
Collaborate with managers, systems analysts, developers, architects, QA associates and members from other teams (including those offshore) as necessary to bring issues to closure
Support the development staff within the team that is focused on discretionary projects with their day to day issues related to builds/deploys & source code branch cut requests
Identify and implement potential improvements/tools to enhance supportability
Take ownership of technical issues from initial triage to final resolution
Establish good working relationships with our stakeholders
Document troubleshooting and problem resolution steps and keeping Knowledge base up to date