Job Description :
We are looking for Application Support in Durham, NC for 12+ months contract position. Please send your resume along hourly rate expectation to ASAP or call me at.
Please refer someone else if you are not available at this time or you are not right match for this job opportunity. We have great Referral Bonus up to $500!!! Please don''t miss to refer someone who are looking for projects.
Job details mentioned below:
Job Title: Application Support
Duration: 12+ months
Location: Durham, NC
Client: Direct Client
Description:
This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside customers who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role. This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring incoming child welfare issues by diagnosing the root cause and resolving isolated issues or, if required, escalating user issues to development staff. This position requires substantial knowledge of child welfare policy and practice and works closely with business and technical teams as well as the child welfare section of the Division of Social Services to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be mitigated by engaging appropriate business/policy staff, software developers and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented.
Required Skills:
· Experience and knowledge of browser-based applications.
· Experience researching, analyzing and interpreting automated system problems.
· Experience working in Application/Production Support based (not hardware) help desk environment.
· Advanced knowledge of child welfare policy and practice in NC such as Intake, Assessment, In-Home Services, Foster Care, CPS, Adoptions.
· Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.
· Master''s degree in social work from an accredited school of social work; or bachelor''s degree in social work and one year related experience.
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Desired Skills:
· Broad knowledge of the NC FAST application and functionality.
· Experience writing and running SQL queries.