Analyst (IBM Tealeaf)

Denver, CO Denver CO 80201

Date : Aug-03-17

Analyst (IBM Tealeaf)

Denver, CO

Aug-03-17

Work Authorization

US Citizen
GC
H1B
GC EAD

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Senior, Midlevel

Rate/Salary ($)

:

Market

Duration

:

3 Months

Sp. Area

:

C, C++, Middleware, Embedded

Sp. Skills

:

x-Other

Consulting / Contract

Required Skills :

Analysis, Selfservices, Splunk, Web Service

Preferred Skills :

Domain :

IT/Software

Work Authorization

US Citizen
GC
GC EAD
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Senior, Midlevel

Rate/Salary ($)

:

Market

Duration

:

3 Months

Sp. Area

:

C, C++, Middleware, Embedded

Sp. Skills

:

x-Other

Consulting / Contract

Required Skills :

Analysis, Selfservices, Splunk, Web Service

Preferred Skills :

Domain : IT/Software

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Insigma Inc
Reston, VA
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Job Description :

Job Title: Analyst (IBM Tealeaf)

Location: Denver, CO

Skills

4 to 6 Years of Work Experience

Experience in IBM Tealeaf Customer Experience Management

Understanding about API platform and experience with API Testing

Good Knowledge on eCommerce, Selfservice Web and APP platforms

Good communication skills & ability to work with multiple teams and react quickly when identify for issues

Knowledge on Quality management tools and ITSM tools is a plus

Good to have knowledge on Splunk

Good Knowledge on Telecom and Web Operations

Awareness on Adobe marketing cloud platform

Monitoring and Analysis 3.0 and 4.0 experience and performance/stability of Sprint WEB using various Tools

Handle Order investigations and/or customer escalations

Support Managers and Directors with the data about the issues related to API and/or customer experience

Sending Hourly, Daily reports to Managers and Directors

Generating WoW reports and analyzing all 4.0 Care API response codes

Sales APIs and Sales user experience trends.

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