Job Description :
Responsibilities :-
- Adhering to SLAs
- ITIL Processes awareness and adhering to
- Mentoring / Training Team Members
- Handling tickets / requests
- Perform root cause analysis
- Troubleshooting technical issues
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Understanding of Multi-geo support environment
- Responsible for building / maintaining a test environment
- Responsible for strategizing a backup plan and test plan for failure scenario
- Improves and maintains customer and employee satisfaction
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Planning Backup/Restoration Strategy for 24x7 operation support
- Suggesting patches/upgrades to maintain security level
- Testing / Auditing/processes as required from time to time
- Identify Skill gaps and plan for training / knowledge updating
- Assist / Plan / Procedure in Data centre consolidation efforts
- Perform H/W & performance tuning and maintenance
- Day-to-Day reporting tasks
- Vendor co-ordination & followup
Technical Requirements:
- Installing, configuring and maintaining IBM AIX Servers
- Installation and configuration of HA environment using HACMP/GPFS or Veritas Cluster.
- Configuration and administration of Logical volume manager / Veritas Voume Manager.
- Installing, configuring and maintaining Linux Servers / Virtualization
- Installing and Maintaining kickstart environment
- Configuring and supporting domains
- Troubleshooting Hardware and Operating system related issue
- Administer and configure various FS like ext2, ext3, OCFS & Pseudo
- Patch and Package administration
- Printer Administration
- Writing shell scripts to acomplish day to day system administration task
- Configuring and supporting Domains, LPARs, DLPARs
- Administer & configure various FS like JFS, VxFS, Pseudo FS
- Troubleshooting Hardware and Operating system related issue
- Capacity planning and fine tune system for optimal performance
- Understanding of SAN and NAS storage.
- Administration of NIS or LDAP environment
- Configuring Unix Security baseline
- Troubleshooting Hardware and Operating system related issue
- Performance Management & fine tuning
- Experience in System Fault Tolerance Design, Business continuity and Disaster recovery planning
Soft Skills:
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL’s value and its methodology
Other Skills / Experience:
- Worked on Production systems
- Datacenter understanding
- Experience with Server Migration, Installation, Upgrades and Patching
- Experience on following will be added advantage
- Samba
- DNS
- NIM
- Sendmail
- LDAP
- Monitoring Tools (like BMC Patrol, HP openview, IBM Tivoli)