Job Description :
Job Title AirWatch MDM Administrator
Burbank,CA
Market rate
Relevant Experience
(in Yrs) 7-10 years
Technical/Functional Skills Our Client is seeking a Mobile Device Management (MDM) Administrator to design and support hardware, software, and cloud services to help deploy, manage, track, and audit mobile devices. The MDM Administrator will act at the Teir-4 level and is responsible for system architecture, tracking, and troubleshooting mobile devices and administering the AirWatch cloud environment for our business units. This individual manages, maintains supports, troubleshoots and optimizes the mobile cloud environment, its related mobile devices, and suggests adjustments and new system designs for future needs. The Mobile Device Administrator ensures that all mobile devices and activations are in compliance Client’s policies and procedures.
Experience Required • AirWatch Professional Certification preferred + minimum 4 years of relevant work experience with mobile devices.
Microsoft Office 365 MCSA certification preferred
Knowledgeable in managing iOS and Android devices
Experience Windows server 2008/2012 installation and maintenance
3 years of AirWatch MDM administration and support.
Excellent teamwork, time-management and organizational skills.
Intermediate Microsoft SQL and PowerShell skills required.
On-call and available to independently monitor requests after-hours/weekends.
Perform other duties as deemed necessary and assigned by the customer and management
Strong interpersonal skills and problem-solving abilities.
Roles & Responsibilities • Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system.
Telephone, e-mail and on-site problem diagnosis and resolution.
Systems Administration of the MDM AirWatch cloud.
Administering and maintaining of the AirWatch Installation and configuration systems at Client with level 4 support. Be a mentor and work with other vendors and on-site vendors that support the MDM, Microsoft Office 365, and telecommunication systems.
Enforce mobile device policies and procedures in the MDM AirWatch environment.
Provide support for loading commercial off-the-shelf and in-housed develop mobile applications into the AirWatch application catalog and help deployment of those applications.
Liaison with Client’s business units and AirWatch consultants for installations, deployments and, troubleshooting of new AirWatch releases and also evaluate new OS mobile device releases for IOS, Android, and Windows.
Respond to requests from internal and authorized external business units in a timely manner.
Prioritize and execute tasks in a time-sensitive environment.
Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.
Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions.
Interface with the Microsoft Office 365 cloud with ActiveSync in the current AirWatch cloud and support the development of new MDM non AirWatch solutions.
Generic Managerial Skills • Passion for continuous process and technology improvement
Ability to rapidly re-prioritize and handle shifting priorities while demonstrating a high degree of professionalism and adaptability
Strong communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders.
Ability to effectively deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges
Must have “can do” / “will do” attitude.
Must be a team player - highly adaptive, resourceful, responsive, enjoys learning and sharing.
Education • Requires a Bachelor’s degree in Computer Science or related area. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices and procedures is required.
Start date (dd-mmm-yy) ASAP
Duration of assignment (in Months) 1 year
Work Location Burbank,CA