Job Description :
DTJP00007687
Administrative Assistant 2 - United States
McLean, VA 22102
9 months plus

Candidates must be W2 and able to work onsite. Please focus on candidates who''ve been a customer facing customer service role and have some familiarity with SalesForce. Strong Microsoft Office skills and experience with scheduling and coordinating events.

Description:
ACCOUNTABILITIES Screens telephone calls and visitors, and resolves inquiries and requests Schedules and maintains calendar of appointments, meetings and travel itineraries, and coordinates related arrangements Tracks operational data in a database, including financial and other reporting metrics Uses software tools to compile data into presentation format Maintains accurate schedule of activities of the leader/executive supported, including complex meeting coordination and may include travel.

Description
Customer Care Analyst Job Specification -The client''s solution center customer care analyst will be responsible for all customer related tasks at their respective center. The objective of the CCA is to be the primary on site point of contact for all customer related items. The individual will work with Microsoft Outlook and Salesforce.com on a regular basis so competency in these areas is strongly desired. The individual will be responsible for ordering catering, greeting customers, ensuring a positive customer experience, tracking visitors, and visitor surveys. Prior customer facing skills are strongly desired.


The role is typically a 8-5, M-F. The CCA will need to be in the solution center when there are customer meetings. This will sometimes require earlier starts or later finishes to the day so the schedule will change on a somewhat regular basis week to week. Very little weekend work would ever be required and there is occasional evening work. Overtime is sometimes required