Job Description :
Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.
Responsibilities:
· Be the primary point of contact and build long-term relationships with customers
· Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
· Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
· Forecast and track key account metrics
· Monitor and analyze customer’s usage of our services and deliverables
· Liaise between the customer and internal teams
· Experience with Agile framework and gauging the effort metrics with story points.
· Focus on Outcome based deliverables and effort mappings.
Requirements:
· Proven account management or other relevant experience
· Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive
· Excellent listening, negotiation and presentation skills
· Excellent verbal and written communications skills
· Bachelor’s Degree in appropriate field of study or equivalent work experience
· 5+ years of marketing experience with agency background desirable
· Deep digital understanding
· Self-motivated and able to thrive in a results-driven environment
· Natural relationship builder with integrity, reliability and maturity
· Ability to prioritize among competing tasks
· Critical thinking and problem solving skills
· Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
· Excellent time and project management skills. You’re always looking to improve inefficient processes
· Keen attention to detail and adherence to deadlines
· Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Account Manager top skills & proficiencies:
· Prospecting Skills
· Teamwork
· Planning
· Build Relationships
· People Skills
· Initiative
· Customer Focus
· Emphasize Excellence
· Manage Multiple Projects
· Attention to Detail
If interested please share us your update resume along with your work auth and driver’s license copy for our reference