Job Description :
Description:
Provides exceptional technical and/or analytical support to clients in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems
Self-directed, making major contributions to teams, and contributes significantly to client satisfaction
When acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables
Interfaces directly with clients/others outside the company, recognizes business opportunities and helps to develop them
Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas
Capable of diagnosing and evaluating complex issues
Work is performed with minimal direction and reviewed by senior management
Provides solutions to a diverse range of complex problems
Qualifications:
5 - 8+ years in Communication Technologies focusing on both Unified Communications and Contact Center
Avaya Aura (Client, Session Manager, Communication Manager, Presence, and Application Enablement Services) experience is required
Contact Center applications Experience Portal, CMS, ICR and other CTI solutions such as AIC, EMC, AACC and others is desired
Exposure to the clients Engagement Development Platform, Cloud Solutions, VMware, CPOD is desired
Knowledge and experience of integrated with and/or displacing competing solutions from Genesys, Cisco, Aspect - Microsoft and others is a plus
Knowledge of Virtualization (VMware and others) and Avaya CCaaS/UCaaS solution is desired
Experience with deploying public and private cloud communication enabled solutions as well as working with cloud platforms such as vCloud Air, AWS etc is a plus
Perks:
Work remotely from home during the week on major, enterprise scale projects
Partner with a large team of experienced architects to tackle multi-million dollar projects
Work with the latest hardware, applications, and platforms that Avaya has to offer