Job Description :
VDOT AV/Video Tech Support 2
8 Months
Richmond, VA
F2F

Short Description:
VDOT AV/Video Tech Support 2

Complete Description:
IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services

Duties and Responsibilities:
Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues
Install and configure VTC codec equipment and support of desktop or room based VTC suites
Upgrade current software and hardware already in operation
Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment
Works directly with customers to assist in managing and fixing desktop, laptop, tablet, and mobile devices as they relate to AV/VTC functions
Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference
Performs video camera and audio recordings
Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team
Sets up and operates audio system for live events and ceremonies, and assist video production requirement
Train techs and end users to operate AV/VTC equipment
Conducts site surveys to establish AV/VTC equipment customer requirements
Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment
Job requires some travel and overnight stays
Perform administrative tasks such as inventory tracking, checklists, forms, and meeting binders

Required Experience:
At least three years current experience

Required Skills:
Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software

CERTIFICATIONS DESIRED:
Crestron, Cisco/Tandberg, Polycom, Microsoft

Skills:
Install and configure VTC codec equipment and support of desktop or room based VTC suites. Required 3 Years
Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software. Required 3 Years
High Level of Customer Service. Required 5 Years