Job Description :
Position : ATG Support Engineer
Location : Los Angeles, CA
Duration : 6+ Months
Job Description:
Must Have Skills:
Minimum 7+ years of Software development experience with Ecommerce and ATG platforms
Should have strong experience in support projects with a good communication.
Job Roles / Responsibilities:
Should be able to works as a ATG support engineer handling Incident management
Must be able to handle customer communication, governance and status reporting ,
Periodic system health check and a expertise in setting up dashboards and alerts with various monitoring tools on production issue
Must be able to manage weekly sprints and Onsite Coordination,
Good knowledge on Functional Consultation, ITIL Knowledge, Incident, Change Management practitioner and experience in Troubleshooting Web & Application Server( Apache, JBoss & Tomcat) restart troubleshooting Production Incidents - troubleshooting & resolution,
Should be able to handle crisis calls during Severity Outages with good verbal and written communication
Strong knowledge on High Interpersonal Effectiveness, redundancy, scalability, and performance
Should be flexible to work 24/7 support ( Night shift and Weekend support),
Should be able to provide leadership and guidance when customer application-level downtime issues arise Provide support to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability
The Java/J2EE Engineers will be a hands on coder working on the design of systems in an open source team environment