Job Description :
Responsibilities:
Provide deep Oracle Commerce (ATG) application and infrastructure support
Design, develop, test, and implement new configurations, architectures, and standards
Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
Assist customers and internal teams to automate processes and incorporate best practices & methodologies
Provide leadership and guidance when customer downtime issues arise and provide RCA support as requested.
Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email
Assist in the technical development of peers.
Represent the Critical Application Services team and Rackspace in meetings with internal team and third party vendors
Manage long-running and complex projects for internal and external customers
Qualifications:
Proven expertise with the Oracle Commerce (ATG) platform.
Demonstrated understanding of System Configuration Management tools including Ansible, Chef or Puppet.
Experience with system architecture, environment sizing. Working knowledge of web development technologies such as Java.
Fundamental understanding of supporting database technologies such as MySQL and Oracle
Experience with search technologies such as Endeca or SOLR.
Familiarity with Source control systems such as Git, Subversion.
Experience with Code Build and Deployment technologies such as Jenkins.
Ability to work with development teams on the deployment of web based applications.
Proven ability to advise and guide solution discussions for large scale customer facing internet applications.
Acts as the escalation point for all ATG application specific issues.
Designs environments from specifications. Analyzes, evaluates, tests, documents, and implements complex ATG solutions.
Participates in the evaluations, recommendation, and selection of hardware and software solutions.
Performs project management of estimating, scheduling, and monitoring tasks.
Performs engineering tasks associated with the analysis, design, and deployment of computer hardware, and/or operating systems.
Interfaces with different departments within the organization regarding new deployments.
Monitors application for expected performance and assists with tuning when appropriate.