Job Description :
Our direct client is looking for a Technical Lead ServiceNow Developer for a Contract in Camp Hill, PA.
Responsibilities:
- Work collaboratively with clients that have varying expertise and exposure to Service Now and ITIL concepts in order to solve complex problems.
- Possess strong verbal and written communication skills in order to adapt to the dynamic nature of discussions with other engineering and product teams.
- Act as a liaison with other architects (security, infrastructure, data, etc and with delivery teams working primarily within an Agile methodology.
- Translate requirements into functional service designs and create service models along with supporting documentation (activity and sequence diagrams
- Service-Now customization but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.
- Import and manage data between ServiceNow instances and other various system sources
- Produce technical documentation for project and enhancement tasks. Train process users through workshops and demos of these changes
- TechnicalLead for ServiceNow project initiatives through requirements gathering, development work captured in update sets, and production releases following the firm’s change management process
- Follow established best practices for customization, configuration and other ServiceNow functionality to update application requirements
- Review ServiceNow version releases and then lead the upgrade project with regression and user acceptance testing
- Create and maintain documentation of system configurations
- Ensure that all ServiceNow instances are kept synchronized by way of periodic instance cloning
- Maintain the Service Catalog(s) to keep existing items updated and add new items as directed by the process owners
Skill Matrix:
- BS in Computer Science, Engineering, or Information Technology or equivalent experience - Required
- ServiceNow Technical Lead experience - Required
- Requirement Gathering - Required
- Translate requirements into functional service designs and create service models along with supporting documentation (activity and sequence diagrams) - Required
- ServiceNow Administrator certification - Highly desired
- ServiceNow Implementation Specialist certification - Highly desired
- General experience with IT Service Management processes - Required
- Experience in ServiceNow ITSM modules-Incident Management, Problem Management, Configuration Management, Change Management and Knowledge Management - Required - 4 Years
- Java script - Required - 3 Years
- Angular JS - Required - 6 Months
- Web Development / CMS/ ServicePortal - Required - 2 Years
- HTML - Required
- CSS - Required
- CMDB - Highly Desired
Question: This position is 37.5 hrs/week. Are you fine with it?
Location: Camp Hill, PA
Type: Long Term Contract - Full On-Site
Please send your resumes to "jobs at etechnovision dot com" with A2675A in the subject for immediate consideration.