Job Description :
Position            :          Deployment Technician

Location           :          Union, NJ

Duration          :          Contract



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Job description:   

The candidate for the Deployment Technician position will be part of a team that provides technical support for both pre and post-delivery of new devices during an enterprise-wide reset. Tasks will include device staging, installation, delivery and setup of systems, in addition to diagnostics of basic hardware and software problems encountered by the end-users within our Union NJ corporate office. 

DUTIES & RESPONSIBILITIES

Work as part of a team responsible for staging devices for distribution; tasks include equipment set up on the bench, imaging process, inventory management, and customizing devices based on user requirements
Provide level 2 desk-side support for all end-user issues related to the deployment project
Partake in classroom-based training sessions as a technical resource to help ensure successful delivery of new devices and corresponding user profile configurations 
Document support processes and troubleshooting procedures for hardware and software issues
Thorough understanding of the escalation process; initiate escalations for all unresolved issues when necessary
Collect old equipment from end-users, track for inventory and store items in an organized fashion 
Ability to prioritize assigned tasks and support issues
The shift may vary depending on the need to accommodate the deployments. 


QUALIFYING EDUCATION & EXPERIENCE

Bachelor’s degree and 2-4 years’ experience in a desk-side or engineering support role 
Extensive experience with Windows 7/10 and Office365 
Strong experience with supporting Surface/Laptop devices in a corporate environment
Strong understanding of firewall, networking concepts and Active Directory
Experience with Device Management software (SCCM/BCM), Jabber and VPN/Citrix client
Experience with ticketing systems such as Remedy and Service Now
Working knowledge of Lotus Notes, Outlook and Jabber softphone software
Strong customer service skills are an absolute must
Strong oral and written communication skills a must
Works well in a team environment, also has ability to work independently
Able to adapt and to be assertive in a fast-paced, constantly changing environment
Detail oriented, focused and organized
<p><p><b>CST</b> provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. <b>CST''s mission</b> is to empower businesses around the world to make better, faster operational decisions. </p> </p>