Job Description :
Specialty / Needs to Specialize in:

ITIL framework, Continuous process improvement, process definition, roll-out, deployment and adoption, problem solving-skills, executive reporting



Job / Role Description:

To help refine or define a Release processes for new initiatives or any emerging issues in existing processes. Help with roll-out and implementation of the processes and assist with the overall process adoption including internal communication, audits and training. ; serve as an escalation point for staff



Technical Skills required:

             Should have experience in definition, designing and deployment of processes at enterprise level

             Provide consultancy on Release Management

             Responsible for centralized release management coordinating with appropriate App Services and all Portfolio teams

             Supervise enterprise release analysts; coordinate and delegate work and coach/mentor staff

             Manage release planning and execution activities according to set standards to ensure seamless and error-free releases to production

             Manage the execution of all code deployments to Production and non-Production environments

             Drive process conformance and focus on continuous improvement

             Support assessment of release trains and identification of potential conflicts

             Own the integrated release calendar for all releases to production across all portfolios

             Use understanding of business strategy and IT priorities to recommend appropriate project release bundling and timing

             Develop a roadmap for improvement, expansion and efficiency for deployment processes and implement that plan

             Responsible for code security review as well as post implementation review and support

             Responsible for sign-off process and (if needed) back-out planning

             Exceptional written, verbal and relationship management skills and the ability to engage at a senior executive level, and with key stakeholders in a constructive manner

             Take the lead on communication with senior business users regarding the ongoing development of role area. 

             Produce, distribute and present monthly reports to Senior Management.



Soft Skills required:

             Ability to simplify & standardize complex concepts / processes

             Business acumen

             Attention to Detail

             Good analytical skills and be able to correlate the issues

             Excellent problem solving and resolution skills

             Promoting the culture of Process Improvement

             Flexibility in work in different shifts to meet global demand

             Self-starter; ability to begin working with minimal coaching.

             Use tact and diplomacy skills to aid in the dissemination of complex information to internal and external customers at all levels.

             Able to work independently as well as part of a team on multiple overlapping issues.

             Should be able to deliver with changing  and multiple priorities at hand



Formal Education & Certification:

            Bachelor''s degree in any field

             10+ years of relevant IT experience related to deployment of service management or operational processes in large scale environment
             Understanding of ITIL framework and ITIL certification is a must