Job Description :
Responsibilities:


Analyzes business processes and documents functional requirements to increase operational maturity Translates and documents client needs into actionable requirements
Develops use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow(Implementation Hub)
Collaborates with clients and project team to design appropriate process solutions
Evaluates requirement changes and provides feedback to ensure alignment to original design objectives Advises on options, risk and impacts on business processes and cultural adoption
Follows up on outstanding client needs and provides timely status reports to project manager Communicates technical problems and solutions to both technical and non-technical audiences
Creates end-user training materials based on project requirements
Builds positive relationships with clients by providing excellent service/support and consistent communication as appropriate
Performs accurate internal operational tasks such as time tracking, expense reporting and knowledge sharing




Skills Required:


Minimum three years of previous business analyst experience
Strong customer service and exemplary communication ability, both written and verbal Ability to translate technical specifications into business requirements and vice-versa
Ability to document the process and tool functionality for training purposes
Excellent presentation skills
Thorough attention to details, ability to multitask, and effective time management skills
Knowledge of Service Management frameworks such as ITIL®
Working or advanced knowledge of ServiceNow
Consulting experience strongly preferred




Qualifications


Bachelor’s degree in Informatics, Information Systems, or similar preferred
ITIL V3 foundation certification