Job Description :
VDart is an IT staffing firm based out of Atlanta, GA specializing in Digital & Emerging technologies. Founded in 2007, VDart has over 1700+ employees and contractors spread across 3 continents. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in UK, Mexico, Canada, and India, we provide talent solutions to global customers covering EMEA, APAC & Americas. We provide deep technology and domain expertise in BFSI, Energy & Utility, Technology, CPG & Retail industry verticals. VDart is an award-winning organization recognized on Inc 500 Hall of Fame; Atlanta Business Chronicle’s Fastest Growing Companies; NMSDC’s National Supplier of the Year; Ernst & Young’s Regional Entrepreneur of the Year and more.

ITIL Incident Problem Coordinator

Location: Las Vegas, NV

Duration: 12 Month

Rate: $Negotiable

Ensures that IT services are delivered effectively and efficiently. Incident Management services under the ITIL Service Operation process.
Responsible for working Major Incidents and Business Critical issues to ensure that normal service operation are restored as quickly as possible and minimize adverse impact on the business.
Must have knowledge of ITIL basics (Like Incident, Change and Problem)
Incident Management Staff should ensure that both employees and customers using the technical products of companies receive technical support in case of any major failure in services. The person has to coordinate with various team in order to get the issue resolved.
Keeping a log of incidents and logging tickets in ServiceNow
Must have knowledge of  incident management tool (preferably ServiceNow)
Maintaining incident logs and processing incident reports for review with IT management
Good writing and communication skill

For immediate response please send your updated resume to

Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships.

We are Equal Employment Opportunity Employer.

VDart Inc 
Alpharetta, GA

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Follow us on Twitter: @vdartinc

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