Job Description :
ServiceNow Systems Developer/ Administrator III

Position Overview:
ServiceNow is used in the organization as the IT Service Management tool. The team manages the tool with the help of onsite and offshore team by configuring, customizing and developing ServiceNow based applications to support various needs of the organization. This position will help in configuring and customizing OOTB ServiceNow applications or developing new applications on the platform, along with providing support for the end users.

Essential Job Functions:
Support clients and internal business processes based on ServiceNow platform. In particular, deployed Incident & Problem Management, Asset management and CMDB, Change & Release management, SLM, Service Catalog with customization and build in-house applications.
Assist in developing new custom applications or customizing OOTB applications.
Provide production support if needed for the supported applications.
Design testing plans and carry out the testing for the above.
Write necessary scripts to customize the applications.

Educational Qualifications and Experience:
Education: Bachelor’s degree in Computer Science, Management Information, or Electrical Engineering.

Certification Requirements:
ServiceNow certification (preferred)

Required Skills/Abilities:
-Perform day to day administration of the Service-Now tool.
-Maintain business services and configuration item relationships in Service-Now tool.
-Develop and manage application code, user interface, and third-party integration components.
-Develop necessary development documentation as needed e.g. technical design, developer notes, etc.
-Performs core configuration tasks including system policies, business rules and client scripts
-Manages users, groups and roles.
-Manages data with Tables, the CMDB, Import Sets, and Update Sets.
-Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
-Performs migration activities Dev to QA, QA to Prod.
-Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.
-Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
-Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics etc.
-Post roll out production support. Experience of handling Bug Fixes and Enhancement requests.
-Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.
-Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.
-Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
-Experience working with email notifications, inbound actions, reports, gauges, and home pages.
-Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
-Working on creation and customization of complex workflows and custom workflow activities.
-Worked with transform maps, data sources and different transform scripts for data loads and management.
-Working with schedule jobs, events and triggers to manage business needs and handle background work.
-Working with complex UI customization and UI macros.
-Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad
-Working knowledge of Performance Analytics and Reports.
-Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
-Develops and improves user systems procedures and prepares systems documentation.
-Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.
-Excellent written and verbal communications skills.
-Ability to quickly learn and take advantage of new technologies and concepts.
-Good understanding of customer requirements and pain points.
-Excellent written and verbal skills to effectively communicate quality technical and functional system specifications.
-Ability to take initiative and work without supervision.

Level III - 7+ years of experience