Job Description :
Special Skills and/or Requirements: Job Description
Provide technical support and customer service to schools/institutions that deliver client tests
Experience and Skills
Education, Certifications, or Special Licenses:
Preferably a Bachelors or Associate degree in Information Systems.
Work Experience:
Five years in customer service and providing technical support
Experience in providing support to the customers on phone or onsite
Technical requirements
Ability to troubleshoot and provide support for applications hosted on desktop and mobile operating systems such as Windows, Mac OS, IOS, Linux (Fedora, Red Hat, Ubuntu), iOS, Android and Chrome OS.
Ability to troubleshoot and support applications delivered via Internet and in a Local Area Networks
Other Requirements:
Knowledge of desktop and mobile operating systems
Good understanding of computer networks and internet
Analyze and troubleshoot technical and operational problems
Effective written and oral communication skills
Conversant with Microsoft Office
Effective interpersonal skills, creative solution and problem solving skills are critical
Ability to work in a team environment is necessary
Ability to work independently, using sound judgment is required
Must have attention to detail and excellent organizational skills
Offsite domestic travel
Ability to work weekends or off business hours as needed