Job Description :
The role is  primarily responsible for maintaining Citrix systems to ensure reliability and optimization for client companies. The ability to understand and collaborate on the relationship of the Citrix infrastructure and the user-facing applications is critical and a key attribute of the ideal candidate. Responsibilities include systems design, implementation, solution research and troubleshooting of complex issues primarily within the context of Citrix XenApp/VMware environments. To be successful in this role, candidates must have experience rolling out large-scale projects(1000+ users) 

Responsibilities include:

Act as Subject Matter Expert for Citrix XenApp, Citrix Netscaler, and all related desktop virtualization and remote access technologies.

Participate in strategic planning around the appropriate use of a thin client technologies to deliver consistent, reliable performance and user experience in remote offices. Must be familiar with the use of Citrix products in both internal office environments and external remote access situations.

Demonstrate expertise in installing and configuring applications for optimal performance in XenApp server environments.

Demonstrate expertise in monitoring the Citrix environment and optimizing system performance. 

Thorough understanding of overall desktop engineering and application delivery model, within traditional desktop environment (non-Citrix), of desktop applications to be most compatible with Citrix environment.

Participate in Disaster Recovery planning and testing. Optimize XenApp server creation and management to ensure quick recovery and flexibility in disaster scenarios.

Ensure stability and performance of Citrix Servers. 

Work closely with virtualization and storage teams to ensure optimal configuration of XenApp virtual servers.

Demonstrated competence in detecting and eliminating technical issues in complex systems, utilizing monitoring and other analysis tools to ensure optimal system performance

Excellent troubleshooting/problem solving skills

Proven analytical and troubleshooting skills.

Should be able to drive restoration calls independently

Attention to Detail

Quality Focus

Good analytical skills and be able to correlate the issues

Excellent problem solving and resolution skills

Promoting Process Improvement

Self-starter; ability to begin working with minimal coaching.

Provides information to others both internal and external to the organization.

Excellent written and oral communication skills coupled with a customer service orientation.

Good decision making

Able to work independently as well as part of a team on multiple overlapping issues.

Maintaining technical documentation, reports and records regarding infrastructure solutions.

Qualifications include:

Bachelor’s degree preferred

Five years’ minimum experience in desktop, networking and infrastructure technologies, including all aspects of designing, implementing and supporting systems at the engineering level

Eight years’ minimum experience managing Citrix systems.  Must be strong in NetScaler. Must be certified or willing to get certified within 6 months of employment 

Experience with the following technologies: Citrix XenApp, Citrix Netscaler, Citrix Storefront/Web interface, Citrix policy management, VMware vSphere, Active Directory, Group Policy, Windows registry, Mandatory Profiles, DNS, DHCP, DFS, EMET, Windows 7/Server 2008 R2/Server 2012 R2, Windows 10, Microsoft Office 2010/2013/2016