Job Description :
Hi,
Hope you''re doing great.
This is Shivangi with KPG99 Inc. . I have the following job opportunity of MS Dynamics CRM Functional Consultant in Detroit, MI. Please see the job description below and let me know if you would be interested in it. You can either reply to this mail or call me at
MS Dynamics CRM Project Manager or Functional/Business Analyst Lead
Detroit, Michigan
12 Months
Phone and Skype
JOB DESCRIPTION
Summary of Position:
The Consultant IV will be part of one or multiple teams that will use problem solving skills to develop and implement Dynamics CRM solutions for Tribridge customers utilizing Tribridge Methodology. The majority of the Consultant IV''s time will be spent executing tasks related to customer solution delivery. The Consultant IV ensures that all activities are carried out in an efficient, cost-effective manner. The Consultant IV will also have responsibility for leading/managing a portion of the practice or project team including team member development and coaching, resource management, and adminstrative tasks related to those team members. The Consultant IV acts as a bridge between all departments within the Enterprise practice, including Sales, Customer Support, and Partners. The Consultant IV serves as an internal subject matter expert and supports all company activities including but not limited to system implementations, integrations, and process consultations. The Consultant IV will be expected to participate in team building and to develop team and customer relationships. The Consultant IV will proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects and administrative tasks. The Consultant IV will be expected to coach, train or be a Peer Partner to newly hired team members. The Consultant IV reports to the Practice Manager.
Key Responsibilities:
Functional
Utilizes applicable Methodology phases, activities and tasks to deliver quality work products for clearly defined projects in one of the following areas Analysis, Design, Testing, Implementation, Support and Maintenance.
Understands customer needs.
Performs gap analysis between package functionality and customer requirements.
Familiar with all aspects of a customer s general business
Full understanding of documentation standards, and able to create all standard project documentation.
Responds promptly and professionally to customer requests or inquiries seeking guidance from Project or Practice Management as appropriate
QA s project efforts and documentation to ensure project decisions/deliverables are sound
May assist on executive level of QA of non-related projects
Provide sales support by participating in Sales pursuits as SME for their focus industry.
Trains users on new processes and product
May be expected to perform project management duties on smaller, less complex projects (develop project plans, manage budget/actual and scope of work, approval of project-related T&E;)
Provides excellent service to internal and external customers. Keeps customers up-to-date on the progress of the service they are receiving and changes that may effect them.
Prioritizes customer issues and addresses most pressing concerns
Utilizes both formal and informal channels to facilitate the progress of work. Interprets and integrates multifaceted information from varied sources on a range of complex issues.
Actively establishes relationships with all levels within the customer organization
Maintains continuous, open, consistent professional communication with customers, peers and management. Openly listens to others and checks understanding.
Continues to acquire and apply new knowledge and learning
People Leadership
Responsibility for leading a small team or functional area within the practice or project team.
Minimum Requirements Education, Skill & Abilities:
Bachelors Degree in Business, MIS, Computer Science or equivalent combination of education and experience
Minimum 7 years experience implementing Microsoft Dynamics CRM required
Minimum 7 years consulting experience required
Expert knowledge of sales management, marketing and/or customer service business processes
3 certifications spanning at least 2 of the most current versions of Dynamics CRM
Experience with the 2 most recent versions of Dynamics CRM
Minimum of 5 years experience implementing large packaged CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM, SalesForce. com, SalesLogix, or Pivotal
Experience in two or more of the following:
Jscript experience
Scribe experience
SQL Server Reporting Services (SSRS) experience
Minimum 1 year experience working in a virtual environment
Proficient in Microsoft Office applications
Excellent communication and relationship building skills
Excellent problem solving and analytical skills
Excellent time management and organizational skills
Valid Driver s Licence required
Preferred Requirements Education, Skill & Abilities:
Master s Degree or higher in Business, MIS, Computer Science
Experience managing people in a specific functional area
Large Consulting/Big Four consulting experience
Thanks and Regards,
Shivangi Singh | Team Lead | KPG99, INC
Certified Minority Business Enterprise (MBE)
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