Job Description :
Desktop Engineering

San Antonio, TX


EUC onsite lead position ? Handle all tickets assigned through Service Now Ticketing tool ? Provide complete L2 /L3 level desktop related Hands & Feet support ? Hand & Feet support involves all ground level work including physically moving carts, computers, printers and other IT equipment and deploying the same at user place ? Imaging and deployment of applications through SCCM ? Complete handover of any IT equipment to users and setting up same at user’s seat location ? Co-ordinate with other internal teams for issues which need assistance to resolve. ? IT Hardware / software purchase requests coming through tickets to be notified to Lead (follow up with vendors if need be) and supplied to the requestor