Job Description :
Servicenow Developer,
Jersey City, NJ
6+ Months Contract
Phone + In-Person
Description:
We are looking for an experienced ServiceNow Developer who is passionate to drive IT Service Management transformation.
Responsibilities:
Serve as the developer for the ServiceNow platform.
Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state.
Lead the requirements and design workshops, and implementation of ServiceNow ITSM.
Engage in day-to-day operational support and continuous capability improvement of Client Service Manager during transition.
Understand requirements from service management process owners and translate them into functional and technical requirements.
Prepare high & low level design of the technical requirements.
Collaborate with process owners to design, develop, test and implement HPSM change requests during transition with an eye towards future state ServiceNow implementation.
Assist with simplification and standardization of Tools and Processes.
Engage in on call support as needed.
Maintain adequate operational documentation and reporting.
Collaborate with ITSM process owners from IT and non-IT groups.
Qualifications:
Experience in the implementation, administration, maintenance and enhancements of IT Service Management tools such as ServiceNow, Service Manager, Remedy.
Hands-on experience with one or more implementation of ServiceNow ITSM or ITOM is required.
Experience developing on the ServiceNow platform including creation and/or customization of the core applications such as Incident, Change, Service Request, Service catalog, Asset, Configuration, etc.
Experience developing custom application within ServiceNow platform.
Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules.
Good understanding of ITIL.
Good functional understanding of all modules of Service Manager and ITSM model are required to support transition to ServiceNow.
Deployment, configuration and administration of other IT Service Management products such as Service Manager or Remedy.