Job Description :
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.



TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Hi! I am Ron from TechnoGen. Would appreciate for sharing your interest for the following position with resume at or call



Desktop Support Technician

Washington DC

Long Term Contract

Client: WMATA

Pay Rate: DOE.



Responsibilities:


Troubleshoot and triage service requests face to face and/or via remote access Resolve service tickets or escalate to other support entities as needed and within SLA
Open a service ticket for every customer interaction disregarding mode of communication (email, phone, fax, or walk-in)
Perform Tier 2 support for one or multiple systems and releases of varying levels of complexity.
Ensure each reported problem is resolved in a timely manner, tracked according to standards and escalated as appropriate.
Work independently within established policies and procedures.
Communicate problem resolution and additional information to customer groups, engineering and support teams, and other IT support groups. Communicate technical problems in a non-technical manner, to customers with varying levels of technical expertise.
Act as escalation point for the Tier 1 support.
Troubleshoot printing issues with desktop, laptop, printers when needed
Provide IT equipment removal and disposal services




Minimum two (2) Certifications:


CompTIA A+;
MCSE (Microsoft Certified Systems Engineer)
MCDST (Microsoft Certified Desktop Support Technician)


Qualifications:


Minimum 3 to 5 years of experience in a high profile and fast-paced
Help Desk/Desktop Support environment required.
Demonstrate expertise in Microsoft operating systems.
Demonstrate working experience with Microsoft Suites and Applications to include Office Professional, Office Project and Office Visio
Experience with Microsoft Exchange
An aptitude for providing positive customer service.
Experience within a Desktop Helpdesk. 
Good communication, problem solving and technical writing skills.
An in-depth knowledge of relevant operating systems, applications, printers and other hardware required.
Respond to ongoing service requests and management inquiries by vendor issued cellular device/smartphone.
Responds promptly to customer needs.
Solicits customer feedback to improve service.
Use internal knowledgebase on every interaction.


Ron

Talent Acquisition Specialist

TechnoGen, Inc.     

CMMi Level 2 & ISO 9001:2008, 27001:2015 Company