Job Description :
Job Description:  




Local candidates as a Face to face will be required 



Core skills required for the PM opening:




Experience: Contact/Call Center Tech/IVR; Speech recognition call routing; Cisco UCM/UCCX/CUIC/Finesse/SocialMiner; Agent Call/Screen Recording & Workforce Mgmt; Custpmer callback; CRM/CIS; Cust web portals (bill pay, CSR/chat); customer relationship skills;  collaborative & flexible
Client Project(s): TSA Exit Customer Portal; TSA Exit Contact Center Technology




Required skills: 



The Project Manager has primary responsibility for managing the Planning and Execution efforts for a set of assigned projects. 

Required skills: 


Responsible for managing the complete life cycle of highly complex internal projects, including approval, planning, execution, and closeout to ensure planned results are achieved on time and budget
Develop comprehensive schedule and drives progress to plan, proactively managing changes
Work with vendors and team to establish and achieve project goals
Ensure that requirements are properly articulated, prioritized and detailed on roadmaps and backlogs
Identify projects issues, gaps, conflicts, and propose solutions
Track critical project deliverables with core team and facilitates solutions when issues arise
Work as the liaison between clients, business leads, functional leads, SME’s (subject matter experts), application analysts, developers and other technical team members to assist and document solutions to complex business problems
Address problems through risk management and contingency planning and presents solutions and/or options to executive management. Ensures effective implementation of solutions/changes
Facilitate and leads large project meetings to drive delivery.
May act as a Subject Matter Expert in a given area of the organization and provides guidance as needed
Oversee the development of documentation writing and gathering in accordance with policy and SOX auditing compliance
Act as a single point of contact for project status. Maintains communication with stakeholders.
Recommend new solutions and projects in alignment with strategic plans and business requirements
Demonstrate consistent exercise of independent judgment
Ability to communicate complicated technical concepts to non-technical Clients
Write and present effective communications to business sponsors and end-users
Demonstrate critical thinking, problem solving ability and initiative
Dedicated to continuous process improvement through feedback loops, coaching, retrospectives, and individual improvement


Qualifications

Education


A four-year Bachelors’ degree in Business, Computer Sciences or related field.  Significant experience may be substituted for the educational requirement.
PMI (Project Management Institute) Certification desired


Experience


Experience with and knowledge of Enterprise Business Systems
Knowledge of Windows-based hardware and software applications required
MS Office Suite, Visio, MS Project, Gantt Charts or other project management tools
Excellent communication and analytical skills required
Excellent client relations and customer services skills required
SDLC (Software Development Life Cycle) best practices
PMO (Project Management Office) best practices


Regards,

Sara