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Service Desk Analyst

Malvern, PA

Avance Consulting Services

($) : 23

Hi, I hope this message finds you well. Here are a few quick details about the role: Job Title: Service Desk Analyst Location: Malvern, Pennsylvania (Locals) Job Type: Contract Job Description: Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow Support Windows 11 upgrade calls Provide requ

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Help Desk Agent, Fulltime - Onsite

Tysons, VA

($) : Market

Job Title: Help Desk Agent Location: Onsite Tysons, VA Duration: Fulltime Job description: Key Responsibilities: Provide first-level contact and problem resolution for users with hardware, software, and application issues Support Windows OS, Microsoft Office Suite, VPN, and various agency-specific systems Document all interactions using a ticketing system and ensure timely issue resolution Escalate complex or unresolved issues to Tier III support when necessary Follow st

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