Job Description :
Title:                      CRM Project Manager

Location:              Agawam, MA

Duration:             Long Term (Contract)

The Project Manager will be responsible for ensuring a successful solution is delivered on time and on budget, and that exceeds expectations - quality and consistency is a must! 

The Project Manager will work with a CRM implementation vendor to execute the project and be supported by a strong project team of business users, developers, and QA analysts but will need to have a solid working knowledge of the Microsoft Dynamics CRM and a strong background in project management and business process optimization.


Work with CLIENT and external vendor project teams to define functional requirements and document solution design.
Specify and convey requirements for custom code, integrations, and custom reports to the development team and test completed solutions.
Perform installation, configuration, integration, testing, training, documentation and support for Dynamics CRM solutions.
Manage project scope, timeline, budget, and project deliverables.
Implement efficient vendor management practices ensuring optimal vendor performance


5+ years’ experience with business process analysis and documentation
3+ years Customer Relationship Management (CRM) implementation experience with Microsoft CRM.
3+ years’ experience performing CRM data migrations, end-user training, design specification creation, and system configuration
Candidates must exhibit a high level of professionalism and be able to complete a variety of project tasks in a timely and efficient manner
Strong Project Management skills
Experience managing technology vendors
Excellent written, presentation, and oral communication skills
Bachelor’s Degree or equivalent combination of education and experience

Desired Qualifications

Master’s Degree and/or PMP certification
Microsoft certifications such as:  MS Dynamics CRM; MCSE, MCDBA, MCSD
Exposure to Microsoft‘s Sure Step Methodology, certification preferred
3+ years’ experience working with Microsoft SQL