Job Description :

I have a job position for you do let me know if you are interested.

Job Title: System Engineer with VOIP

Location: San Jose, CA

Duration: Fulltime / Permanent


Role & Responsibilities

Provides second/third level technical support for voice and video technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.

Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

Provides technology/product training and intellectual property material as required.

Acts as focal point for large account network problem resolution.

Effectively utilizes moderate to complex lab setups to recreate and solve problems.

Submits complete and correct bug reports in area of expertise.

Interacts across other technical teams and development teams at peer level.

Acts as a technical expert and provides support on a world-wide basis.

Generate clear and concise documentation in the form of case notes, technical tips and white papers.

Minimum Qualifications

? 5+ years'' experience in troubleshooting

? Knowledge of Protocols - not limited to: VOIP,H.323, SIP, RTP, SRTP

? Experience working on IOS voice gateways, dial peers, and unified call processing (UCP)

? 3+ Years of experience in Unix and Networking

? Knowledge of Oracle SQL is a plus .Shell scripting , Python , Perl , Java scripting experience

Desired Skills

? CCIE Voice/Collaboration preferred

? Extensive SIP knowledge and troubleshooting will be preferred

? Cisco Telepresence and Video solutions knowledge is plus

Thanks & Regards

Nischay Jain

Technical Recruiter

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