Job Description :
Position Description:
*ITI/RRS Seeking highly motivated, human-centered, empathetic candidate who is passionate about providing technology to an internal workforce with the intent to transform employee productivity and collaboration. Candidate must be comfortable with technology and must be driven to deliver customer-centered experiences. - Lead organizational change management aspects for delivery of office productivity and employee collaboration experiences, capabilities and tools to the workforce. - Partner with technical delivery team in delivering 3rd party solutions that designed to improve productivity and collaboration - Understand the needs of the workforce with respect to the use of technology to get their jobs done. Influence configuration of product to fit a positive user experience driving towards delivery of intuitive products to the workforce - Gain feedback and input from customers. Lead or collaborate on engagements with our workforce. - Assess impact the introduction of the technology will have on the workforce and ensure supporting content necessary to help educate and adopt is robust and consumable. - Work closely with communications team for communication to organization. - Invoke help from compliance teams when required - Work in an iterative delivery shop focused on delivering customer value - Work as a member of a team to understand of objectives and deliver to them - Conduct research and benchmarking when required. - Keep abreast of emerging behaviors, technologies and cultural evolution that enable transformation - Gather, define and clarify insights that help drive solutions
Skills Required:
. Human-centered design:Embraces human centered design methodologies to inform work. Strong customer advocacy with a passion to deliver outstanding user experiences. . Technology: Comfortable with technology that focuses on employee productivity and collaboration. Driven to helping to bridge the technology to help customers solve problems. . Strong Communicator:Ability to connect w/ teammates and partners. Articulate in both verbal and written form. Able to package ideas into consumable chunks. . Problem Solver: Adept at offering solutions to problems. . Process Discipline: Believes in process discipline. Strong follow-through . Independent Worker: Highly motivated with ability to work with minimal direction . Listener:Listens to the needs, ideas and concerns of leaders/employees/partners. . Global: Desire to work as a member of a global team . Advocate: Advocates for customer. . Creative Realist: Creative thinker with a sense of realism . Team Player:Effectively work as a member of a team or independently . Analytical:Skilled in benchmarking, market, feasibility analysis. . Passion:Be passionate for technology and its value in transforming employee collaboration, productivity. Stay on top of the latest trends/technologies. . Customer Focus:Empathetic to understanding the workforce needs . Lifelong Learner:Committed to lifelong learning
Experience Preferred:
. Practical experience with or background in human-centered Design Thinking. . Has utilized Human-Centered Design Methodology and Design Thinking to work with business partners, product managers, and business analysts to provide designs that meet business needs and are effective, efficient, and enjoyable. Human-centered design is a creative approach to problem solving and the backbone of our work at IDEO.org. It.s a process that starts with the people you.re designing for and ends with new solutions that are tailor made to suit their needs. Human-centered design is all about building a deep empathy with the people you.re designing for; generating tons of ideas; building a bunch of prototypes; sharing what you.ve made with the people you.re designing for; and eventually putting your innovative new solution out in the world. Human-centered design consists of three phases. In the Inspiration Phase you.ll learn directly from the people you.re designing for as you immerse yourself in their lives and come to deeply understand their needs. In the Ideation Phase you.ll make sense of what you learned, identify opportunities for design, and prototype possible solutions. And in the Implementation Phase you.ll bring your solution to life, and eventually, to market. And you.ll know that your solution will be a success because you.ve kept the very people you.re looking to serve at the heart of the process.
Education Required:
IT or Org-CM or related degree
             

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