Job Description :
What is the specific title of the position
Assoc Tech Support Analyst

? 5 or more years of experience with PC operating systems
? 5 or more years of experience in a customer service role
? Must have reliable transportation

* What experience will set candidates apart from one another CompTIA A+ Certification.

What Project/Projects will the candidate be working on while on assignment
Daily Operations and Maintenance.

Is this person a sole contributor or part of a team
If so, please describe the team (Name of team, size of team, etc
Team of 4 in DFW, 21 total techs, nationwide.

What are the top 5-10 responsibilities for this position (Please be detailed as to what the candidate is expected to do or complete on a daily basis)
? Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
? Use remote control tools to assist off-site users when needed
? Configure, deliver, and install new computers and peripherals for new hires
? Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
? Prioritize workload based on service level agreements
? Act as a technical resource to others to resolve problems or issues
? Anticipate customer needs and proactively identify solutions
? Plan, prioritize, organize and complete work to meet established objectives

What software tools/skills are needed to perform these daily responsibilities
Windows 7/10, Office Suite

What skills/attributes are a must have
? 5 or more years of experience with PC operating systems
? 5 or more years of experience in a customer service role
? 5 or more years of Technology Support experience
? 5 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
? Must have reliable transportation
? Must be able to lift up to 50 pounds of computers or other IT equipment

What skills/attributes are nice to have
? Bachelor''s Degree or higher level of education preferred
? CompTIA A+ Certification preferred
? Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

Where is the work to be performed (Please list preferred Client facility, if other please specify i.e. remote work, rural, etc
20+ Wellmed Offices and Clinics throughout the Dallas area.

What are the work hours (ex. 9am-5pm, day/night shifts, rotating shifts, etc)
8am-5pm, day shift, Monday-Friday

What type of interview process is preferred (Face to face, phone, Skype, or a combination of the three)
WebEx / Phone