Job Description :

PROJECT: The initiative is primarily new application development, creating a new application leveraging some existing internal software capabilities. It was started this year, mostly planning, goal setting, technology establishment. It is a clinical management (UM) solution that will be sold externally as well as to UHC.

o Expert as a hands on scrum master managing 1-2 teams (i.e. they were 100% allocated to the scrum master role) with recent experience
o Expert in Rally, daily scrum meetings, and managing upstream and downstream dependencies
o Accountable, “manage the work as if they owned the company” philosophy
o Proven experience driving agile adoptions; ability to influence without authority

* What experience will set candidates apart from one another? Really those listed above, but doing so in a large and/or complex technology and team environment such as ours.

o Influence without authority
o Lead by example, lead by educating and providing concrete examples
o Proactive thought leader, manages the day to day without issue but looks forward and across other impacted initiatives

Essential Duties:
Doing everything possible to ensure delighting customers
Guiding the team(s) and the organization on how to use Agile/Scrum practices and values to delight customers
Guiding the team(s) on how to get the most out of self-organization
Guiding the team(s) on self-organizing to fully realize the potential of Agile/Scrum frameworks
Assessing the Scrum Maturity of the team(s) and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
Removing impediments or guiding the team(s) to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
Facilitating getting the work done without coercion, assigning, or dictating the work.
Facilitating discussion, decision making, and conflict resolution
Assisting with internal and external communication, improving transparency, and radiating information
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team(s) using a servant leadership style whenever possible, and leading by example
Perform as an evangelist for Optum’s internal implementation of SAFe (SAFe + PLM)
Helping the department and Optum mature out of legacy processes
Mentor junior Scrum Masters towards improvement

Required Skills/Experience:
First level Scrum Master certification (CSM, PSM I, SAFe Agilest or Practitioner)
5 years of experience in a Scrum Master role for a software development team that was diligently applying Scrum principles, practices, and theory.
Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Knowledge of numerous well documented patterns and techniques for eliciting change in team behavior (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc
Preferred Skills/Experience (Any of these is a plus):
Second level Scrum Master certification (CSP, PSM II, SPCT 4++)
Knowledge of other agile approaches: XP, Kanban, Crystal, FDD, etc.
Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
Applicable knowledge of the technologies used by the team Net, Java, or other web development languages)
Previous experience as a development team lead
Excellent communication and mentoring skills
Contributions to the public around agile practices