Job Description :
Description:
IT Support team member responsible for end user requests, provisioning and support.
TOP REQUIREMENTS: Technical Support Experience, Mobile Device Troubleshooting, Customer Service.
* What experience will set candidates apart from one another? Attitude and Professionalism.
Responds to requests via ticket system within SLA
Receives inbound calls, messages, and incident ticket for mobile device and technical support
Processes new hire provisioning
Processes off boarding requests
Manages devices upgrades
Responsible for account audits
Facilitates device upgrades
Process used equipment for recycling or reuse
Manage new and used inventory
Partner with other support teams to provide a world class customer experience
Create and maintain knowledge articles and customer training guides
Work projects and special requests
Manage customer escalations
Self starter, positive attitude, team player
Required Experience:
4+ years technical support
Mobile Device Management
Ticket System/ITSM
Remote User support
Preferred experience:
Extensive iOS
Mobile Device Management
6 years technical support
Softphone support
Project work
Process Improvement/Development
Knowledge documentation