Job Description :
Looking for 10 – 8 Years NOC Admin consultant.
At least 4years experience working in a 24/7 Network Operations Center environment and 6 years working in a professional environment
2-3 years experience troubleshooting network data, voice, and security related issues
Familiarity with enterprise class monitoring/management systems, including Solarwinds
Experience with a Service Desk or Trouble ticketing software like ServiceNow
An understanding of ITIL procedures in Incident Management
Provide leadership and guidance to NOC team members
Partner with other NOC Leads and management to create a roadmap for Network Operations Center initiatives
Help create shift coverage planning and scheduling with the NOC Supervisor
Identify and implement process improvements
Monitor all production networks and respond to alerts according to standard process
Track and manage Incidents fully to ensure proper Operational information is captured
Create and maintain Knowledge Base articles (KBA) and Standard Operations Procedures(SOP)
Open and run bridge line calls for diagnosis and remediation of services
Fully document and communicate shift turnover reports
Provide daily, weekly and monthly reporting of your shifts Key Performance Indicators








Thanks & Regards
Naresh Reddy
Anveta, Inc.
(Direct
             

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