Job Description :
Siebel Technical Lead/Administrator.
PROJECT: The role will provide production support and application administration for the application Siebel CRM. This application Siebel CRM is a P1 and CBA application, critical for the AEP season starting on 10/15.
TOP REQUIREMENTS:
- A minimum of 5+ years Siebel 7.X or 8.X administration experience
- Support the production and non-production environments in the research, workaround and resolution of problems encountered by users.
- Must have extensive experience with installing, configuring and administering Siebel applications
* What experience will set candidates apart from one another
3-5 years of Experience with Coordinate, lead and deliver on all tasks related to systems infrastructure design, installation configuration, administration, across all environments (Production and non-production
WHAT ARE THE RESPONSIBILITIES OF THE POSITION
This position is in the Application Services area. Application Services is responsible for:
? Promoting Optum''s software applications provided by development into test and production environments. This includes baseline application executables, configuration settings and environmental variables.
? Creating automation of installations where appropriate, debugging and resolution of environmental and installation issues, evaluating and implementing changes to enhance systems performance and availability.
? Providing 24/7 production support on a rotation basis.
The main responsibilities of this position:
? Maintain and support of the following: Siebel Financial Services (IP 16), and Siebel eChannel
? Perform operational tasks and activities (e.g. Monitoring log files, performance tuning, application monitoring and migration between environments
? Provide technical support for a complex, high availability Architecture (e.g. Experience with clustering, Load Balancing, and connection pooling
? Handling application exceptions in our test and production environments; on-call rotation; handling client support requests; escalating and following up on customer problems with IT infrastructure and development groups; taking ownership of production issues; ensuring closure is achieved for outstanding bugs and infrastructural problems; assisting in application specific projects such as deployments, capacity planning, testing, and benchmarking;
WHAT ARE WE LOOKING FOR
? A minimum of 5+ years Siebel 7.X or 8.X administration experience.
? Coordinate, lead and deliver on all tasks related to systems infrastructure design, installation configuration, administration, across all environments (Production and non-production)
? Must understand Siebel architecture and framework capabilities including understanding Gateway Server, Enterprise Server and Siebel Server
? Must have prior experience in designing Siebel environment for optimal performance, failover and scalability
? Ability to debug issues related to Siebel enterprise and servers.
? Must have experience with providing hardware and database sizing for a large Siebel implementations
? Must have extensive experience with installing, configuring and administering Siebel applications
? Must have extensive experience and knowledge with performance tuning of Siebel implementations
? Must have prior experience with data migration such as List of values, Workflows, Rule Sets, Products/Plans, Smartscripts etc., to production and non-production environments.
? Support the production and non-production environments in the research, workaround and resolution of problems encountered by users.
? Configure Siebel Components as needed to meet the business needs. Specific examples are Financial Services, eChannel, CTI, JMS Receivers etc.
? Experience with Siebel EAI integrations (Webservices, VBC, JMS, MQ)
PREFERRED EXPERIENCE:
? Preferable to have knowledge with CTI integrations using third party adapters
? Preferable with Project management experience