Job Description :
We have urgent requirement of 16-00689 - UC (Unified Communication) Deployment Lead @ San Francisco, CA 12+ months Contract

Local Candidates only

This is W2 or 1099 position only

Skill Matrix
Unified Communication
Deployment Specialist
CUCM (Cisco Unified Communication Manager)

Job # : 16-00689
Job Title : UC Deployment Lead
Job Location : San Francisco, CA
Travel Required : Yes …… (Must be able to travel as position requires (some to southern CA, Boston, NY)
Overtime Required : No
Position Type : Contract

Job Description :

-Must be able to travel as position requires (some to southern CA, Boston, NY)

The Cisco UC Deployment Specialist is responsible for performing tasks pertaining to the implementation and the operational phases of the deployment project. Tasks would include: organizing and tracking deployment schedule/details, conducting site surveys, document requirements, coordinating and handling hardware installations, testing, tracking migration cutovers, training, and providing support for the Communication Manager and VoIP issues. This position interacts with team members, business units, end-users, upper management and cross-functional teams on a daily basis, and must be professional and possess excellent communication skills.
-Ensures high availability and the integrity of the voice communications network and devices: CUCM/CUC and all related applications and hardware. This includes responding to system issues outside of normal business hours.
-Assist with sysadmin IMACs and handling VoIP incident and request tickets in the Service Now ticketing system queue in a fast-paced environment, ensuring that end-users are responded to, and tickets are followed up on and closed in a timely manner.
-Coordinate and perform hardware installations, repairs, maintenance and changes with team members, other IS teams and vendors for voice equipment
- Responsible for creating and maintaining accurate documentation of technical information and procedures, and database updates of software/hardware changes.
- Interfaces with carriers and third party vendors during implementation phases, system and circuit outages, and working the issues all the way to resolution. Excellent communication with the team, cross-functional teams, management and vendors is a must.
-Researches and resolves escalated implementation issues.
- Assist with integration projects, such as the development and deployment of new systems and applications, testing, and training at FRB sites and facilities.
- Active participation in process improvements and collaboration within the team and with other IS teams to promote teamwork and efficiencies.
- Perform duties& responsibilities specific to department functions & activities, and other duties & responsibilities as required or assigned by supervisor.
Responsibilities include the following:
1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc,
2) adhering to Bank policies and procedures,
3) completing required training,
4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
- Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management''s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management''s right to assign or reassign duties and responsibilities to this job at any time.
- CUCM/CUC and other PBX certifications preferred, with emphasis in a computer related field or equivalent skill, knowledge and mental development.
- Minimum of 5 years'' hands-on experience in the deployment of VoIP solutions.
- Must provide extraordinary customer service, and be able to learn and represent First Republic Bank''s culture and values.
- Installing, troubleshooting and maintaining IP PBX and voice messaging systems and networks.
- Working knowledge of router configuration, internet routing methods and protocols, packet network design, broadband access and data cabling, as well as MUXs, CSUs, DSUs, T1, DS-0, DS-1, DS-3, PRI, ISDN, analog, voice cabling, and local and long distance services.
- Must be knowledgeable in telco order procedures and processes.
- Must possess strong interpersonal skills, excellent written and oral communication skills, and the ability to interact effectively with end-users, team members, cross-functional teams and vendors on a daily basis.
- Requires strong organizational and communications skills, including the ability to meet deadlines, work in a team environment, and follow written policies and procedures.
- Must possess good work ethics and a positive attitude in a fast-paced environment with many changes.
- Must be reliable and flexible to accommodate the business and the team''s needs, no 9-5 mentality.
- A general knowledge of all bank operations is preferred.
-The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively and appropriately; and perform basic arithmetic accurately and quickly.
-Vision must be sufficient to read data reports, technical manuals and computer screens.
-Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
-Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
-May be required to lift 25-50lbs.
Andy - 4 0 7 5 4 5 5 1 8 0 - andy AT keylent DOT com