Job Description :
Helpdesk Analyst,

Kansas City, KS

6+ Months Contract

Phone + In-Person


Responsible for effective provisioning, installation/configuration, operation, and maintenance of end-user hardware and software and related infrastructure
Administers, Maintains and monitors end-user workstations and productivity on a primarily Microsoft Windows-based LAN
Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational guidelines
Coordinates activities with systems and network services or other information systems groups in support of user training and assistance requests for all programs
Monitors assistance efforts frequently and provides assessment reports to management on status and recommendations for improvement
Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently
Trains users in learning new and existing company-provided applications and assists in problem-solving for applications issues
Maintains records, logs and reports of assistance in ticket tracking system
Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity
Analyzes, installs, and tests new software applications and upgrades of externally developed application programs and recommends purchase where required
Installs software updates, patches, or new software products
Maintain hardware assets and assist with inventory control
Troubleshoots connectivity and VPN issues
Assists engineering project teams with the implementation and support of core infrastructure products and services, including the testing and rolling-out of solutions
Help develop and implement on-boarding / off-boarding procedures
Work on-call outside of regular business hours in rotation

Skills Required:

Understanding of intermediate to advanced PC configurations, software systems, and telecommunications technologies
Knowledge of computer and/or network security systems, applications, procedures and techniques
Ability to install, configure and maintain personal computers, networks and related hardware and software
Excellent time management skills, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
Strong analytical problem-solving skills
Excellent written and verbal communication skills to all levels of the company and ability to communicate technical information to nontechnical personnel
Attention to detail and organized
Ability to work independently and as part of a team


Have HEART. To work here, you must be:

Humble – self-aware and respectful
Effective – measurably move the needle & immeasurably add value
Adaptable – innately curious and constantly changing
Remarkable – stand out in some way
Transparent – open and honestly sharing knowledge

Bachelor’s degree or completion of technical training program, or 4 years of related experience and/or training
Microsoft certification and/or Network+/A+ certification preferred
4+ years of demonstrated knowledge provisioning and supporting Microsoft Windows 7, 8, and 10 environments
4+ years of demonstrated knowledge provisioning and supporting Microsoft Office 2010 and 2013 products
4+ years of demonstrated knowledge in administering Microsoft Exchange/Windows Active Directory domain environments; administering user accounts, objects, groups, roles, and permissions, 2008/2008 R2/2012 R2 also desired
4+ years demonstrated knowledge of Antivirus applications, preferably Sophos or Symantec Endpoint Protection
Experience with system imaging products
Experience with system remote management products

Experience with on-premise or cloud PBX/IP PBX systems