Job Description :
What is the specific title of the position
Senior Technical Support Analyst
What Project/Projects will the candidate be working on while on assignment
Support users and maintain a variety of systems and work on assigned projects.
Is this person a sole contributor or part of a team
Team
If so, please describe the team (Name of team, size of team, etc
Part of IT Application Support team
What are the top 5-10 responsibilities for this position (Please be detailed as to what the candidate is expected to do or complete on a daily basis)
Address support calls and tickets via phone and trouble ticket systems.
Work with users and IT team to determine problems and solutions.
Develop documentation for team members and users to follow
Investigate problems and apply solutions
What software tools/skills are needed to perform these daily responsibilities
Knowledge of Windows OS - Server and Desktop
IP phone systems
? Excel
? Word
? Access
? Powerpoint
What skills/attributes are a must have
Strong working knowledge of Window OS Server and Desktop
Presentation/communication skills
Analytical and detailed perspectives
What skills/attributes are nice to have
? Experience in Healthcare field
Experience with Thin Clients, Citrix clients, Windows PC Configuration
Where is the work to be performed (Please list preferred Client facility, if other please specify i.e. remote work, rural, etc Onsite work in Las Vegas is preferred
What are the work hours (ex. 9am-5pm, day/night shifts, rotating shifts, etc)
Standard business hours, 8 am to 5 pm with rotating coverage outside those hours.
Who will be conducting interviews (Please list names and titles of interviewers)
Associate Director IT
What type of interview process is preferred (Face to face, phone, Skype, or a combination of the three) Phone for prescreen, face to face.