Job Description :
Title : Production Support Engineer
Location : Dearborn, MI
Duration : 6 Months +
We need only local candidates to MI. Customer will expect a candidate to attend face to face interview.
Interview process :
1.Telephonic / Skype 2.Face to face with customer
Job Description
Takes ownership of customer issues reported and see problems through to resolution
Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provides prompt and accurate feedback to customers
Ensures proper recording and closure of all issues
Prepares accurate and timely reports
Documents knowledge in the form of knowledge base tech notes and articles
Job Qualifications
Proven working experience in enterprise technical support
Basic knowledge of systems, utilities and scripting
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Education and Experience
Associate or Bachelor degree in Information Technology, Computer Science or equivalent
2 years of Big Data Experience with Cloudera CDH or similar
Hadoop environment
Shell scripting, Hive etc
Exp on Azure