Job Description :
Position: Desktop Site Support Lead

Location: Battle Creek, MI

Duration: 6 Months + Ext possible

Qualifications Basic:
Bachelor''s degree or foreign equivalent required from an accredited institution.

Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4 years of experience in Information Technology
Leading team of IT Service Management Operations

At least 4 years of experience in support.
Must have experience in managing teams for IT Service Management operations specifically in End User Computing and Desktop service operations
Proven experience effectively communicating issues/challenges and solutions to the business
Strong understanding and demonstrated experience working within the Managed Service Operation
Excellent English communication skills, both written and oral and analytical skills
Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills
Understanding of the Desktop Support technology areas and understanding across infrastructure components
Diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner
Able to work in 24/7 on-call support for production environment.
Ability to support working outside of normal business hours to provide after hour or" on-call" support when necessary to solve high profile issues or complete critical path projects
Analytical and communication skills
Experience and desire to work in a Global delivery environment
The job entails sitting as well as working at a computer for extended periods of time.
Should be able to communicate by telephone, email or face to face
Travel may be required as per the job requirements.

Thanks and Regards,

Jayant Srirangam

Direct Ext. 107




23133 Hawthorne Blvd, Suite B-01, Torrance, CA, USA 90505