Job Description :
Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff.

Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Client Clinic sites to ensure currency and functionality within the established environment.

Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Client Clinic.

Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested.

Interfaces routinely with colleagues who may be located at any of the Client Group practices to perform job responsibilities requiring virtual collaboration and partnership.

May be required to provide 24/7 on-call support.

Minimum Education and/or Experience Required:
Bachelor''s degree and training/experience in technical development; OR, Associate''s degree and 5 years professional experience in technical development.



Specific Job Details: Please note that this is a daily rate and not hourly. The Knowledge Management & Delivery Program is looking for an experienced scrum master to champion the agile processes and communicate the health of the team/iteration. The scrum master will act as a process owner working closely with the product owners and project stakeholders. Facilitate daily scrums, weekly backlog refinement meeting, bi-weekly iteration planning meetings, and other team meetings.



Qualifications: Certified Scrum Master a must; excellent communication skills (1:1 and in group facilitation) both in person and remotely as well as excellent written communication skills. Medical terminology/familiarity is preferred. Able to handle a large workload multitasking a variety of activities.






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