Job Description :
VDart is an IT staffing firm based out of Atlanta, GA specializing in Digital & Emerging technologies. Founded in 2007, VDart has over 1700+ employees and contractors spread across 3 continents. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide talent solutions to global customers covering EMEA, APAC & Americas. We provide deep technology and domain expertise in BFSI, Energy & Utility, Technology, CPG & Retail industry verticals. VDart is an award-winning organization recognized on Inc 500 Hall of Fame; Atlanta Business Chronicle’s Fastest Growing Companies; NMSDC’s National Supplier of the Year; Ernst & Young’s Regional Entrepreneur of the Year and more.    

Job title: Desktop Support

Location- Racine, WI

Rate- $Negotiable

Duration: 12 months contract

Job Description:

This position assists customers, end users and operating staff with technical support of desktop computers, applications, and related technology. Interaction with multiple levels of end users, managers, dispatch partner is required.

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.

Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

A good understanding of general IT services is required.  “Smart Hands” services and cooperation with subject matter experts to provide “eyes, hands and feet” in support of Networking Equipment, Servers, Telecoms and other IT related equipment. Excellent communication and verbal skills.

Roles & Responsibilities include (but are not limited to):

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic Desktop/Laptop/Workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys, Smartphones and basic printer support
Support users with Apple Mac and IOS devices
Support Multifunctional Devices (MFD) for issues like Scan to Email, Scan to Fax, Email to Fax etc.
Support Incountry PBX networks and PSTN interfaces
Support Hardware/Software selection and Procurement effort
Support Hardware Refresh, Redeployment and Disposal activities
Troubleshooting and resolving software issues.  Ability to install, configure, reconfigure or reinstall software including remote support
Reimaging computers/hard drives in accordance with customer standards
IMACD function including installation and decommission.
Backing up and restoring settings and associated systems administration activities
Taking ownership of issues from endto-end to reach a resolution for all appropriate requests and incidents.
Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide upto-date status and information. 
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed.  
Trains and orients users on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity.
Support VIPs on site, if need be
Coordinate with local cabling vendor for cabling requirements
Video Conference Support
Performs other duties as assigned

Desired Experience:

At least 6 years’ hands on experience in field Support Services
OEM Certified Technician for ordering parts through OEM and parts replacement
Strong Microsoft Office skills (Outlook, Word, and Excel)
Strong Microsoft operating System installation and troubleshooting skills
Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
Basic knowledge to support Mac devices
Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD
Broad experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
Strong customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Strong written and verbal communication skills
Must be detail oriented and selfmotivating
Ability to successfully pass a background security check
Experience including remote control of PCs and video conferencing knowledge
Handling of Tape Media and basic Backups loading and loading techniques
Rotational Oncall for executive support

If your skills match these requirements, please send your resume to for immediate consideration. Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Candidates should e-mail resume to address above. Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you.

We are Equal Employment Opportunity Employer.

VDart Inc

Alpharetta, GA

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