Job Description :
What is the specific title of the position IT - Quality Consultant - Highly Specialized
What Project/Projects will the candidate be working on while on assignment
UHC IVR Applications supporting the Simplified IVR GVP Applications specifically related to onshore restricted applications.
IDEAL BACKGROUND: Ideal candidate has test automation and technical/team lead experience in the contact center technology (IVR) space.
TOP REQUIREMENTS:
- CYARA or other test automation tools that place phone calls (Empirix Hammer, etc)
- IVR testing experience
* What experience will set candidates apart from one another
- Previous leadership experience
- Proven ability to drive change in challenging, ambiguous environment
SOFT SKILLS:
- It is critical for them to be a thought leader. They will need to dig into test cases, set standards, define training opportunities, etc.
- Excellent communication skills
Is this person a sole contributor or part of a team
Part of a team in which team members are in Manila, Philippines, Hyderabad, India, and Onshore.
If so, please describe the team (Name of team, size of team, etc
UHC IVR, Size of the team : 65 members - 24 offshore, 41 Onshore
What are the top 5-10 responsibilities for this position (Please be detailed as to what the candidate is expected to do or complete on a daily basis)
? Attend all project meetings, team meetings, release meetings
? Review Business Requirements, SA Documents, VUI Call Flow Design Documents
? Create and maintain Test Cases within Cyara or other testing automation tool
? Execute and document status of Test Cases within Cyara or other testing automation tool
? Defect Tracking, Status Reporting, Resolution within Cyara or other testing automation tool
? Provide QA Daily Status
? Support UAT Activities
? Support Regression Testing and Test Cases
? Support Release Night Activities
? Maintain Compliance in QA Delivery, Usage and Documentation, Release Delivery and Management
What software tools/skills are needed to perform these daily responsibilities
? Cyara or other automation Testing Tool Experience
? Microsoft Office Products including VISIO, WORD, EXCEL, PowerPoint, OneNote
? WEBEX Conferencing and Office Communicator IP Phone and Instant Messaging
? Test Case Design
? Test Case Execution
? Ability to work in a fast paced organization with very tight timelines
? Ability to get up to speed and be productive and add value in a shortened timeframe
What skills/attributes are a must have
? Cyara
? Microsoft Office Products including VISIO, WORD, EXCEL, PowerPoint, OneNote
? WEBEX Conferencing and Office Communicator IP Phone and Instant Messaging
? Test Case Design
? Test Case Execution
? Ability to work in a fast paced organization with very tight timelines
? Ability to get up to speed and be productive and add value in a shortened timeframe
? SDLC including Waterfall, Iterative, and Agile Methodologies
? QA Testing
? Excellent communication skills
What skills/attributes are nice to have
? Healthcare
? Financial Banking
? Previous Call Center Experience including Call Center Applications Support
Interactive Voice Response (IVR) Applications involving CVP, CISCO, AAEP, Genesys
Where is the work to be performed (Please list preferred Client facility, if other please specify i.e. remote work, rural, etc MN perferred
What are the work hours (ex. 9am-5pm, day/night shifts, rotating shifts, etc)
Work hours are Flexible Mon. through Fri. Core Hours for coverage 9 am. cst. To 3 pm. Cst. Allowing for earliest start time of 6 am. Cst.
What type of interview process is preferred (Face to face, phone, Skype, or a combination of the three) phone