Job Description :
Contract to Hire. Only submit candidates who are ready to go perm and DO NOT REQUIRE sponsorship.
What is the specific title of the position - IT Production support Consultant - Salesforce
IDEAL CANDIDATE: IT production support analyst - System Analyst/Developer; Healthcare background is highly desirable;
* What experience will set candidates apart from one another Overall IT Production support mentality; willingness to learn business functionality, correlate that to system processes and strong interest in becoming an SME; customer focus attitude; Technical abilities and passion to deliver under challenging environment.
Is this person a sole contributor or part of a team Team
If so, please describe the team (Name of team, size of team, etc 10
What are the top 5-10 responsibilities for this position (Please be detailed as to what the candidate is expected to do or complete on a daily basis)
? Analyzing, designing solutions, developing approach, driving development of the solution with developer and managing/maintaining solutions built on the salesforce.com platform (Should be willing to do hands on development if need be)
? Perform testing on salesforce platform application releases
? Drive Development, test, manage implementation of features and maintain application software working with established processes.
? Communicate effectively with developers, business, and QA teams
? Identify opportunities to fine-tune and optimize applications of developed projects and processes
? Provide technical support and consultation for application and infrastructure questions
? Salesforce development/enhancements and problem solve
? Assist in managing and coordinating all production support related activities including triaging of an incident, spearheading root cause analysis, provide process and system workarounds within SLAs.
? Provide leadership in critical production issue resolution both (Priority 1 and Priority 2)
? Responsibility, at a high level, includes application availability, reliability and stability on a 7 x 24 x 365 basis
? Be willing to work on a 24x7 on call basis as needed.
? Function as a sub team lead and Salesforce technical and business process SME
? Ensure timely resolution of all production issues meeting or exceeding SLAs
? Ensure that the work delivered by the team is of high quality by performing testing/validation and owning the functional area assigned.
? Work with business users to prioritize production issues for resolution
? Ensure that all documentation has been updated and that work product meets compliance requirements.
? Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan.
What software tools/skills are needed to perform these daily responsibilities
Considering level 1 to 5 of proficiency in the field, where level 5 is higher and more proficient than level 1, we need following levels:
1. Level 4 in Salesforce admin and configuration
2. Level 2 in Salesforce development which considers knowledge of Apex and Visualforce
3. Level 5 in business and system analyses, aptitude to be a functional SME
4. Level 3 in Salesforce Community Cloud for Portal Management
5. Level 4 in overall Salesforce feature knowledge for deciding the right solution approach or for troubleshooting
6. Level 3 in deployment, org management, change set management etc.
7. Level 5 in 24x7 IT production support function.
Must haves:
Should be able to demonstrate:
1. Go Getter attitude - level 100
2. Problem solving abilities - level 5
3. Excellent presentation and communication skills - level 5
4. Analytical abilities - level 5
5. Ownership and drive to issue resolution level 5
6. Healthcare knowledge level flexible
What skills/attributes are nice to have
1. Experience with relational databases. MSSQL preferred.
2. Experience with Salesforce reporting and data analysis.
Where is the work to be performed (Please list preferred Client facility, if other please specifies i.e. remote work, rural, etc Minnetonka
What are the work hours (Ex. 9am-5pm, day/night shifts, rotating shifts, etc 9- 5 with extended support for emergencies
What type of interview process is preferred (Face to face, phone, Skype, or a combination of the three)
Skype or In Person.