Job Description :
Designation : SAP CRM Programmer Consultant

Location : Tallahassee FL

Type : Long term contract

The CAMS System is operated and maintained using an integrated team approach, consisting of the Child Support Program Enterprise System Support Process (ESSP), the Department’s Information Services Program (ISP), and staff augmentation contractors. The hiring of ERP programmer/analyst positions will augment current program resources and provide functional/technical assistance consulting services in support of the operations and maintenance of CAMS.

4.1 Staffing Requirements

The positions will be assigned to individual sub teams within the Enterprise System Support Process (ESSP Throughout the duration of the contract(s) resulting from this RFQ the team assignment and duties may change based on the needs of the Program and the skills of the consultant. Initial assignments will be to the teams listed in Section 1.2.

4.1.1 Minimum Experience and Knowledge Requirements

Minimum three (3) years’ experience in SAP CRM or BW for BW team

Functional SAP experience is required

Knowledge of ERP applications or object oriented analysis and design

Knowledge of the basic CRM architecture

Experience in requirements development and system design

4.1.2 Desired Experience and Knowledge:

Knowledgeable in the functional and business process areas of Child Support

Experience with CAMS

Experience with HPQC

4.2 Knowledge, Skills and Abilities

The applicants must have sufficient knowledge, understanding and experience with SAP products to provide functional/technical assistance with the operation and maintenance of the CAMS system. Other knowledge, skills and abilities desired include:

Ability to configure in the CRM, Enterprise Central Component (ECC) and Business Intelligence (BI) modules

Ability to perform analysis by researching within the SAP applications and ABAP code

Consulting skills with an ability to analyze the Department’s business requirements, needs, objectives, and map them to best practices as embodied in SAP CRM and SAP BW Interfaces

Ability to translate business requirements into specific process improvements along with any/all measurable benefits

Ability to conduct gap analysis and strategic blueprint development

Ability to analyze business problems from both a qualitative and quantitative perspective

Ability to troubleshoot problems within the application and do root cause analysis to implement fixes

Ability to analyze software application performance and to provide recommendation for improvement

Ability to review SAP software upgrades and related documentation and provide impact analysis for the implemented processes

Ability to support implementation of OSS notes ? Ability to provide ad-hoc requests for data

Knowledge of data resource management principles and techniques including data administration, data modeling, entity-relationship modeling, data definition, and data dictionaries

Knowledge of data oriented business rule administration

Knowledge of methods of data collection and analysis

Experience with SAP Middleware with regards of data flow from on SAP component to another

Ability to understand and perform development testing on related tasks associated with data migration and cleansing

Ability to identify and resolve data flow and content issues

Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to improvement of operational and management practices

Ability to organize data into logical formats

Ability to generate briefing papers, issue papers, other management reports, and presentations (i.e., Power-Point), when required

Knowledge, understanding, and experience with data integrity, data base construction, data management and data analysis and data cleansing principles and practices

“Subject matter” knowledge of communications planning and execution

Knowledge of Microsoft Word, Excel, Access, PowerPoint

Ability to conduct fact finding research

Ability to assist CAMS technical team in the development of RFC function modules & converting them into web services, which are the building blocks for CAMS E-Services project

Ability to plan, organize, document, lead and facilitate meetings and follow-up activities, and

Ability to plan, organize and coordinate work assignments.

4.3 Education/Certifications

All applicants must have earned a Bachelor’s Degree in Computer Science, Management Information Systems (MIS), or other related field or equivalent work experience of one (1) year system’s experience for each year of education; or one (1) year of data management experience for each year of education. PMI or PMP certification desired but not required.

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