Job Description :
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Job Functions : Human Resources
Location : Malta, NY, US
Employment Type :Full-time
Job description
Job Summary
This position plays a key leadership role in delivering and driving solutions that impact the effectiveness and strategic value of the HR Operations Center. This role will lead and effectively manage the strategic, operational & tactical components of the HR Operation’s function and delivery portfolio. The selected candidate will direct the US HR Operations function, establishing and refining operational standards and procedures to enhance and mature HR’s operations, systems, processes, workflow and organizational capacity through best practices, process/system improvement methodologies, project management and transparent leadership. The selected candidate will partner with the business and HR leaders to understand strategic priorities and business needs to ensure HR service delivery capabilities and solutions are effectively and efficiently leveraged within the business.
The role will enhance the cost effectiveness and strategic value of the Operations Center by driving an effective customer centric shared service delivery model resulting in high levels of accuracy, process optimization and continuous improvement. The successful candidate will leverage metrics/analytics to continuously evaluate and identify HR process improvements and opportunities aligned with business and HR strategies and objectives.
Essential Responsibilities
Define and optimize processes, implement best in class employee facing applications, effectively manage employee data according to privacy laws and audit requirements, facilitate immigration matters and key employee life-cycle processes. * Proactively partner with HR Leadership Team and HR Centers of Excellence to understand strategic initiatives, identify opportunities and requirements to provide best in class solutions to support them.
Evaluate, develop, implement, and modify processes to drive improvements and new implementations with governance oversight across all stakeholder domains Evaluate existing processes to bring a more scalable and streamlined set of processes and tools for both immediate and ongoing growth needs of the Company Recommend and develop new approaches, policies, and procedures to improve efficiency, accelerate end to end process and end user consumerism.
Support transition and post go-live operations of processes – includes transition management, knowledge transfer, process re-engineering, and implementation/integration Apply end to end process expertise to design and implement re-engineered processes.
Act as a change agent to promote and drive innovation and continual process improvements in effective delivery and simplification of processes
Responsible for Analytics, Reporting & Compliance : Benchmarking and measurements - Drive HR Operation’s internal performance and effectiveness leveraging data analysis and utilizing performance scorecards.
Team Leader: Foster a collaborative, values-driven HR Operations team culture of high standards, strong productivity, continuous improvement and innovation
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs
Required Qualifications
Bachelor''s degree in Human Resources, Business, Computer Science, or related discipline
Ten (10) years of progressive responsibility in HR – Six (6) years successful experience leading an HR Operations/HR Shared Services or Business Intelligence/Reporting & Analytics function - with significant project and change management experience.
Language Fluency – Fluent in English Language – written & verbal
Preferred Qualifications
Masters in related discipline - MBA, preferred
Six Sigma certified
Expertise creating Service Level frameworks across operational team to deliver results to customers
Proven experience defining internal team and stakeholder performance metrics and developing and analyzing effectiveness dashboards and scorecards.
Experience working in a Global matrix organization
Demonstrated ability to utilize business process reengineering methodology to achieve improvements in productivity, cycle times and processes.
Strong technical understanding of HR processes and workflows, modules, security, and integration operations/processes
Demonstrated ability to leverage resources and economies of scale for the benefit of the organization
Experience designing stakeholder evaluation and feedback mechanisms
Demonstrated capability to be innovative, highly motivated, drives for results.
Experience designing and deploying automation and technology solutions.
Strong understanding of HR processes and workflows, modules, security, and integration operations/processes
Experience operating a customer centric consumerism model
Strong leadership, project management, and problem solving skills
Ability to build credibility and forge strong collaborative business partnerships throughout the organization
Demonstrated excellent verbal /written communication, interpersonal, presentation and customer handling skills
Strategic, analytical thinker
Demonstrated ability to manage multiple projects - prioritization, planning, task delegation, and coordination across multiple teams
Strong business acumen
Strong organizational skills, detail orientated with an emphasis on accuracy and operational excellence.
Demonstrated capability to be innovative, highly motivated, drives for results.
Strong systems acumen; Google platform, Taleo, Peoplesoft, SharePoint, Oracle, Excel, PowerPoint,.