Job Description :
“As a proven Cisco Solution Architect your role will be to provide technical expertise in the creation of a multi-vendor contact center solution focusing on the session management layer, media resources, session border controllers and call recording. While integration with the inbound call scripting will be required it is not the primary focus, rather the media supporting this functionality. The session management layer will need to integrate the corporate and retail branch Cisco environments into the contact center solution for full On-Net dialing. This position will work with experts from external vendors and internal client engineers to create a best in breed solution integrating components and adjuncts of various vendors.
In order to be considered for this position you must be able to demonstrate architecture and engineering experience with VoIP communication systems, the supporting network infrastructure and Voice-related adjuncts, with a particular focus on SIP, SRTP, SIPREC, QOS and related telephony protocols/standards.
You must have experience with centralized voice architecture using a Session Layer or IMS, working with enterprise-scale, multi-tiered communications systems. You will have technical knowledge covering design, configuration and testing of SIP integrations within a mixed vendor environment, including session border controllers and voice recording platforms.
Your resume will demonstrate a good understanding of Contact Center, IVR and inbound call handling treatment.
This position requires excellent customer facing skills, strong verbal and written communication and the ability to adapt oral and written communications to work with all levels of engineers, management, vendors and end client. Past experience creating solution and support documentation is required along with knowledge of various applications such as MS Project, Office and Visio.
You will be comfortable operating with remote colleagues across different time zones and be able to demonstrate a flexible approach to working hours (ability to work varied hours and weekends a must) in order to successfully interact and communicate on a global level.”
The client would prefer the location to be either Jersey City, NJ or Columbus, OH, but there could be some flexibility for the right candidate as they have multiple sites.