Job Description :
The Business Analyst will be assisting the Project Manager by facilitating meetings with stakeholders from all business units and related third parties to identify business needs and determine solutions to business problems. This includes a software-systems development component, but may also consist of process improvement, organizational change or strategic planning and policy development. They will act as a technical resource ensuring compliance with internal policies and external regulatory agencies.

Job Purpose:
To assist the Project Manager by participating in the concept definition processes to drive out requirements and design for strategic projects. To ensure consistency and quality of all project documentation related to the Workers’ Compensation Claims’ Module. To serve as a liaison for the Project Manager with IT, Operations and the end-users to analyze non-standard business and user needs, document requirements and resolve complex system problems.

Essential Job Responsibilities:
Assists with managing mini projects with business units to understand their needs, gathers requirements and provides feedback to the Project Manager
Communicates with management and staff relating to project status, issues, and risks
Supports system patches and upgrades providing user training, system testing, process change management, and project coordination
Assists with the development of user manuals and trainings to help educate users on current, new, or modified functionality
Analyzes best practices in conjunction with internal and external subject matter experts
Proactively consults with end users and business heads to clarify current operating procedures identifying opportunities for improvement delivered through technology solutions
Provides appropriate support to web applications communicating with business units on status of key open issues
Assists with the management of web application support tickets and upgrades with vendors
QA of solutions, as appropriate, prior to end user delivery
Ensures system enhancements are completed in a timely fashion, they follow the appropriate IT guidelines and meet or exceed user requirements
Identifies system enhancements, documents business needs and determines development impact to current system processing
Partners with the technical areas in the research and resolution of system and process problems
Provides input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects
Participates in strategic review of projects to ensure the consistency of all mini projects
Reviews operational procedures and methods and recommends changes for improvement with an emphasis on automation and efficiency

Responsibilities/Duties include but are not limited to:
Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Analyzes requirements; constructs workflow charts and diagrams; studies system capabilities; writes specifications
Improves systems by studying current practices; designing modifications
Recommends controls by identifying problems; writing improved procedures
Defines project requirements by identifying project milestones, phases, and elements; project team member
Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
Maintains system protocols by writing and updating procedures
Provides references for users by writing and maintaining user documentation; providing help desk support; training users
Maintains user confidence and protects operations by keeping information confidential
Prepares technical reports by collecting, analyzing, and summarizing information and trends
Contributes to team effort by accomplishing related results as needed

Requirements – Skills
Strong skills in working with relational databases
Great knowledge of IT processes and willingness to constantly update knowledge
Strong skills and ability to troubleshoot issues quickly and independently finding solutions to solving them in a timely manner
Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
Must excel at contributing to business discussions and eliciting requirements
Inbuilt ability to multi-task, working on more than one issue simultaneously while managing competing priorities
Able to carry out tasks with little or no supervision
Excellent verbal and written communication skills
Superior organizational skills

Education/Experience:
A Bachelor''s Degree preferably in Computer Science, Science, Information Systems, Business Administration and/or other related field
Extensive knowledge of Peoplesoft HCMS application.
Minimum of 3+ years of experience as a Business Analyst
Proven Project Management experience
Significant knowledge and understanding of PM Methodology and SDLC experience
Experience working in an Agile and Waterfall environment
Exhibits good knowledge of Microsoft Office, Excel, and other applications
Familiarity with Electronic Medical Records Software desirable
Familiarity with medical equipment desirable
Regulatory experience, such as Workplace Drug and Alcohol Testing, desirable


Client : Simple Analytics

             

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